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Troubleshooting: Ringtones, sounds and alerts
My smartphone is ringing or vibrating more times than expected
For calls, the number of times that your BlackBerry® smartphone vibrates is not determined by the number of vibrations that
you set in your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your
smartphone vibrates or rings until the caller or the wireless network ends the connection.
My smartphone isn't ringing or vibrating when I receive a call or message
Try the following actions:
• On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.
• If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and
Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent
and that the Vibration field isn't set to Off.
User Guide
Ringtones, sounds and alerts
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