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Security basics
About the smartphone password
If you set a BlackBerry® smartphone password, you'll be prompted to enter your password to unlock your smartphone.
If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphone
deletes all your smartphone data for security reasons and you'll be prompted to set a new password. If your smartphone uses a
BlackBerry® Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media card
might be deleted as well. For more information, contact your administrator.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
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Set a smartphone password
If you forget your BlackBerry® smartphone password, it can't be recovered. You can reset your password without knowing your
current password by deleting all your smartphone data.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
1. On the Home screen or in a folder, click the Options icon.
2. Click Security > Password.
3. Click Set Password.
4. Type a new password, click the trackpad and verify new password.
5.
Press the
key > Save.
To turn off your BlackBerry® smartphone password, clear the Enable check box.
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User Guide
Security
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