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Troubleshooting: Synchronisation
Email messages aren't reconciling over the wireless network
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.
Organiser data isn't synchronising over the wireless network
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• Verify that wireless data synchronisation is turned on in the Contacts application, Calendar application, Tasks application
and MemoPad.
• If you use the BlackBerry® Internet Service, you must synchronise calendar data using the BlackBerry® Desktop Software.
For more information, see the Help in the BlackBerry Desktop Software.
Contact list field data isn't appearing on my computer
You can only synchronise the data in a custom contact list field with a text field in the email application on your computer. For
example, you can't add a contact's birthday to a custom contact list field on your BlackBerry® smartphone and synchronise it
with the email application on your computer, because the birthday field is a date field in the email application on your
computer.
Related information
Create a custom contact field, 183
Some characters in calendar entries don't appear correctly after
synchronisation
If you schedule appointments or meetings on your BlackBerry® smartphone that contain special characters or accents, your
computer might not support these characters.
On your computer, verify that you are using the correct default code page and that the correct font support is installed on your
computer. For more information, see the documentation for the operating system on your computer.
Research In Motion recommends that you regularly create and save a back-up file on your computer, especially before you
update any software. Maintaining a current back-up file on your computer might allow you to recover smartphone data if your
smartphone is lost, stolen or corrupted by an unforeseen issue.
User Guide
Synchronisation
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