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• To delete a label, highlight a label. Press the key > Delete.
Archive a Google Mail message or conversation
If you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in the
conversation.
1. On the Home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the
key > Archive > Yes.
Note: Depending on how you've set your BlackBerry® smartphone to store messages, archived messages might be
automatically deleted from your smartphone after a certain period of time.
Move an archived Google Mail message or conversation to your message inbox
1. On the Home screen, click the Messages icon.
2. Click View Folder > Archive.
3. Highlight a message or conversation.
4. Press the key > Move to Inbox.
Report spam messages sent to your Google Mail account
When you report a Google Mail™ message as a spam message, it's deleted from your BlackBerry® smartphone. If you report a
message that is part of a conversation, all of the messages in the conversation are also reported as spam.
1. On the Home screen, click the Messages icon.
2. Highlight a Google Mail message or conversation.
3. Press the key > Report Spam.
4. If necessary, click Yes.
Troubleshooting: Email
I can't send messages
Try the following actions:
• Verify that your BlackBerry® smartphone is connected to the wireless network.
• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN or a phone
number for your contact.
• If you created an email address or added an existing email address to your smartphone using the email set-up screen in the
Set-up application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet
Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Set-
up application, open the email set-up screen to send a service book to your smartphone.
User Guide
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