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I can't save media files
Your BlackBerry® smartphone or media card might not have enough available storage space to store media files.
Try the following actions:
• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.
• If you're trying to save a media file on your media card, delete old media files.
• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smaller
pictures.
• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storage
space than smaller videos.
Related information
Delete a message, 76
Copy, move, rename or delete a file, 128
Change the size of pictures that you take, 146
Change the video size and format, 143
I can't open media files
Try the following actions:
• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,
disconnect your smartphone from your computer.
• If you're trying to open a media file on your computer using your smartphone as a USB drive, verify that you have closed
the media transfer options in the BlackBerry® Desktop Software.
• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generated
and you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphone
that you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.
On the Home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change
the Mode field to Device.
Related information
About file encryption, 271
I can't use a shortcut
Try the following actions:
• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typing
input language.
• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.
Related information
Change the language, 209
Turn on or turn off audio and video shortcuts, 133
User Guide
Media
141