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• If you're using the Push Button Set-up method, verify that the access point is enabled with Wi-Fi Protected Setup™, and
that it has been set to send its profile. Verify that another device isn't also attempting to connect at the same time, and
that not more than one access point within range is in this mode. For more information, see the information that came
with your router.
• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS or EAP-SIM to connect to a Wi-Fi network, verify that you installed the root
certificate for the certificate authority server that created the certificate for the authentication server. The certificate must
be transferred to your smartphone before you can connect to the network. For more information, talk to your
administrator.
• If you use EAP-TLS to connect to a Wi-Fi network, verify that you added your authentication certificate to your
smartphone. The certificate must be transferred to your smartphone before you can connect to the network. For more
information, talk to your administrator.
Related information
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Turn on or turn off a network connection, 238
User Guide
Manage Connections
251