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• Verify that wireless email reconciliation is turned on.
• Reconcile email messages manually.
Some messages no longer appear on my smartphone
If the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages
and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't delete
saved messages.
If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld,
email that you delete in the email application on your computer is also deleted from your smartphone.
A message, attachment or Google Mail conversation is cut short or doesn't appear
Try the following actions:
• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.
•
If "More available" appears at the end of the message or attachment, press the key > More or More All.
•
If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.
• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading the
attachment again.
Related information
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HTML email messages don't appear correctly
Try the following actions:
• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.
•
Try downloading external pictures. Press the key > Get Images.
•
Try viewing your message in plain text. Press the key > Get Plain Text.
Related information
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Some email folders appear dimmed
If you can't forward email from an email folder, the check box beside the folder appears dimmed.
Try the following actions:
• Wait for a few seconds. The email folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Related information
User Guide
Messages
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