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• If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.
• If you’re using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry®
Mobile Voice System. From the Home screen, press the key. Press the key. Click Options. Click BlackBerry
MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration
fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.
• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry
MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that
call forwarding is turned off.
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Call waiting, call forwarding and call blocking, 57
Switch the active phone number, 64
I can't check my voice mail
Try the following actions:
• If you have more than one phone number associated with your BlackBerry® smartphone and you're trying to check
your voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phone
number. Check the voice mail for your alternative phone number.
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact your
wireless service provider or administrator.
Related information
Switch the active phone number, 64
I can't block calls
• Your wireless service provider might not support the blocked calling feature. For more information, contact your wireless
service provider.
• If the BlackBerry® MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. For
more information, see the BlackBerry MVS Client User Guide.
I can't change the number of times that my smartphone rings
Depending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry®
smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.
My phone number appears as Unknown in the Phone application
If your BlackBerry® smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phone
number appears in the Phone application.
1. On the Home screen or in a folder, click the Options icon.
User Guide
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