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To confirm if your device uses BlackBerry Balance, do one of the following:
• On the home screen, swipe down from the top of the screen. Tap Settings > About. In the
Category drop-down list, scroll and look for Work Space. If you don't see that, or you see Work
Space Only, your device isn't set up to use BlackBerry Balance.
• On the home screen, swipe down from the top of the screen. Tap Settings > Balance.
• In the middle of the home screen where all your apps appear, slide your finger down. Tap
Personal or Work.
How do I set up BlackBerry Balance?
BlackBerry Balance must be set up by your administrator and requires a work account associated with a
BlackBerry Enterprise Server. After BlackBerry Balance is set up, a work space is automatically added to
your BlackBerry device and you are prompted to finish the activation.
What content is in my work space and my personal space?
If your administrator turns on BlackBerry Balance technology, the device data, apps, and network
access are separated so that you have a work space and a personal space.
Open work apps appear with a icon on the home screen.
Depending on the rules set by your administrator, some apps and features might be available in your
work space, personal space, or both. The table below describes the default behavior for most apps.
Description
Apps
These apps are available only in your work space
and display work data.
• BlackBerry Work Drives
• BlackBerry World for Work
These apps are available only in your personal
space and display personal data.
Depending on the rules set by your administrator,
you might have access to work contacts in the
Phone, BBM, and text messaging apps.
• BBM
• BlackBerry Protect
• BlackBerry Story Maker
• BlackBerry World
• Calculator
• Camera
• Clock
• Compass
• Facebook
• Media card
• Phone
Passwords and security
User Guide
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