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• To reset your password on your BlackBerry device, when you are prompted to sign in with your
BlackBerry ID, click Forgot Password. Answer your security question and complete the
instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the
steps to reset your password on a computer, the password reset email can only be viewed on a
computer and isn't delivered to your device. If you follow the steps to reset your password on your
device, the password reset email will be delivered to your device. Complete the instructions in the email
to reset your BlackBerry ID password.
What is the difference between my BlackBerry ID username and screen name?
Your BlackBerry ID username is the email address that you use when you log in using your BlackBerry
ID. The BlackBerry ID screen name is the name that appears when you submit app reviews in the
BlackBerry World storefront.
Why do I need to re-enter my BlackBerry ID password?
After a certain amount of time, if you aren't actively using the app or service that supports BlackBerry ID,
you might be prompted to re-enter your password. For example, you might be prompted to re-enter your
BlackBerry ID password before you download apps from the BlackBerry World storefront.
You might also be required to re-enter your BlackBerry ID if you change any of your BlackBerry ID
information, delete all of the data on your BlackBerry device, or update the software on your device.
Can I sign out of BlackBerry ID and sign in with a different BlackBerry ID
You can only sign in with one BlackBerry ID on your BlackBerry device. If you want to sign out and then
sign in with a different BlackBerry ID, you must delete all of the data from your device.
Troubleshooting wizard: I need help with my BlackBerry ID
The troubleshooting wizard guides you through a series of questions and tasks that are intended to help
you solve your BlackBerry ID issue.
Start the troubleshooting wizard
http://docs.blackberry.com/troubleshooting/blackberryID/en
Note: This troubleshooting wizard is available in English only.
Password Keeper
About Password Keeper
You can use the Password Keeper application to store all your passwords in one place on your
BlackBerry device. You can also use Password Keeper to generate random passwords that contain
numbers, letters, and symbols if you want a password that is difficult to guess.
Passwords and security
User Guide
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