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About Lock Screen Notifications
You can use the Lock Screen Notifications feature to view the first few lines of your most recent email
messages, BBM messages, text messages, and more on your BlackBerry device without having to
unlock it.
Turn off Lock Screen Notifications
1.
On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Display.
3.
Set the Lock Screen Notifications switch to Off.
View Lock Screen Notifications
1.
To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the
screen.
2.
To view the Lock Screen Notifications, tap the notification icon.
Tip:
To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe
left or tap an icon.
Troubleshooting: Ring tones, sounds, and alerts
My device doesn't ring or vibrate when I receive a call or message
Try the following actions:
• On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.
• If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume
setting isn't set to Silent and that the Vibration setting isn't set to Off.
My device doesn't display Instant Previews
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are
associated with your work space won't be displayed as Instant Previews.
My device doesn't display Lock Screen Notifications
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are
associated with your work space won't be displayed as Lock Screen Notifications when your work
space is locked.
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User Guide
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