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• Check your network connection settings to make sure that your device is connected to a Wi-Fi or
mobile network. If you're not in a wireless coverage area, you should receive messages when you
return to a wireless coverage area.
• If you're connected to a mobile network, check that data services are turned on. On the home screen,
swipe down from the top of the screen. Tap Settings > Network Connections > Mobile
Network. Make sure the Data Services switch is set to On.
I can only see email for the last 30 days
For some types of email accounts, the default timeframe that your BlackBerry device initially syncs email
is 30 days in the past. To change this setting, on the home screen, swipe down from the top of the
screen. Tap
Settings
>
Accounts
. Tap the email account. In the
Sync Timeframe
drop-down list,
tap an option. Tap
Save
.
I can't find my work email in the BlackBerry Hub
If you added a work account to your BlackBerry device, your administrator might have turned on a policy
that separates the BlackBerry Hub into a work view, which contains your messages and notifications for
only your work account, and a personal view, which contains your messages and notifications for only
your personal accounts.
To see the work view, in the BlackBerry Hub, tap > Switch To Work.
I can't see the recipients for a message
To see the other recipients of a message and the account that you received the message in, in the
message, at the top-right corner of the screen, tap the arrow.
I can't send or forward a text message
You might not be able to forward a text message if the content of the message includes copyright-
protected information.
If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might
not allow you to send text messages, but you might still be able to receive text messages.
I can't attach a file to a text message
The file might be too large, or your wireless service plan might not support MMS messaging, which is
required to attach files to text messages. Contact your service provider for more information.
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