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Your device might be network locked which allows your device to make a mobile network connection
with only your current service provider. For example, if you want to use a SIM card from another service
provider, you might need to enter an unlock code.
Tip: To see the current service provider associated with your device, on the home screen, swipe down
from the top of the screen. Tap Settings > About > SIM Card.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > SIM Card.
3.
In the Phone Network Lock section, tap a locked item.
4.
When prompted, enter the unlock code.
CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you
exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency
calls only. For assistance, contact your service provider.
Change or remove your device password
CAUTION:
If you can't remember your password, the only way to change your password or regain access to your
BlackBerry device is to delete all of your data by completing a security wipe.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > Device Password > Change Password.
To stop using a password, set the Device Password switch to Off.
Change your work space password
1.
On the home screen, swipe down from the top of the screen.
2.
Tap Balance > Change Password.
3.
To unlock your work space and BlackBerry device using the same password, set the Use as my
device password switch to On.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed
the number of allowed attempts to enter your work space password, your work space and all of its
contents are deleted.
Protect your SIM card with a PIN
You can use a SIM card PIN to prevent unauthorized use of your SIM card in another device. For
example, if you lost your SIM card and someone tries to use it in another device, the SIM card can't be
used unless the PIN is entered correctly.
You can request the PIN for your SIM card from your service provider.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > SIM Card.
Passwords and security
User Guide
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