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Inter-Access Point Handover
If the network spans multiple access points, set whether your device should remain connected
when you move from one access point to another.
Add a VPN profile
You need a Wi-Fi or VPN connection before you can add a new VPN profile.
You might have one or more VPN profiles on your BlackBerry device, depending on the options that your
administrator sets for you.
If you use a work account that is supported by BlackBerry Enterprise Service 10, some VPN profiles
might be automatically added and you don't have to manually add a VPN profile. If you don't see an
option to add a VPN profile, then your administrator has turned off this type of connection.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap
Settings
>
Network Connections
>
VPN
>
Add
.
3.
Complete the fields. If you don't have the required information, contact your administrator.
4.
Tap
Save
.
Troubleshooting: Wi-Fi
Troubleshooting wizard: I can't connect to a Wi-Fi network
The troubleshooting wizard guides you through a series of questions and tasks that are intended to help
you solve your Wi-Fi connection issue.
Start the troubleshooting wizard
http://docs.blackberry.com/troubleshooting/wi-fi/en
Note: This troubleshooting wizard is available in English only.
I can't connect to a Wi-Fi network
Start by checking for these basic issues:
• Check that you turned on the connection to the Wi-Fi network. On the home screen, swipe down
from the top of the screen. Verify that the Wi-Fi icon appears blue.
• Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other
wireless devices are able to connect. If other devices can't connect you might need to reset your
router. If you're connecting to a work Wi-Fi network or a hotspot, talk to your administrator or an
employee at the hotspot.
• Your connection might have timed out. Try connecting again.
• If the Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden. If
you know the network name, try connecting to the Wi-Fi network manually.
• Check that Mobile Hotspot mode is off. If Mobile Hotspot mode is on, your device can't connect to a
Wi-Fi network.
Settings and options
User Guide
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