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• Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is
unavailable. To turn off airplane mode, swipe down from the top of the home screen. Tap Settings >
Network Connections. Set the Airplane Mode switch to Off.
• Check that the connection to the wireless network is turned on. To check your connection, on the
Settings screen, tap Network Connections > Mobile Network. Check that the Mobile Network
switch is set to On.
• Check that your BlackBerry device is connected to your wireless service provider's network. If you
switched wireless networks manually, your BlackBerry device remains connected to that wireless
network until you select your wireless service provider's network again.
• If your device uses a SIM card, verify that it is correctly inserted into your device.
• If your device normally connects to a CDMA network and your device supports international roaming,
check that your device is in roaming mode and that your SIM card is correctly inserted into your
device.
Wi-Fi
Connect to a Wi-Fi network
When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next
time you're within range of the saved Wi-Fi network, if Wi-Fi is turned on, your device connects
automatically.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap Wi-Fi.
3.
If the Wi-Fi switch is Off, set it to On.
4.
Tap a network.
• If the screen requesting a password appears, enter the password for the Wi-Fi network. Tap
Connect.
• If you have access to the Wi-Fi router and you want to use Wi-Fi Protected Setup, tap the screen
above the keyboard to dismiss the keyboard. Tap
. Complete the instructions on the device
screen.
5.
Tap Connect.
Tip: The next time you want to connect to a saved Wi-Fi network, if the network is within range of your
device, swipe down from the top of the home screen and tap .
Manually connect to a Wi-Fi network
If you want to connect to a hidden Wi-Fi network, or you're having trouble automatically connecting, you
can connect manually.
1.
On the home screen, swipe down from the top of the screen.
2.
Tap Wi-Fi > .
Settings and options
User Guide
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