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If personal apps aren't allowed to use your organization's networks and if a personal network isn't
available, personal apps that need access to the Internet might not work.
Where is my picture that I just took?
If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email
messages are only accessible in the work space. Any pictures taken using your device camera, whether
you opened the Camera app from your work or personal space, are stored in your personal space. All of
your media card files are also stored in your personal space.
For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with
your camera, but you can't use a picture that you downloaded from an email message sent to your work
account.
What happens to my device data if I leave my organization?
Your administrator can delete all of your BlackBerry device data, including your personal content. This
feature helps to secure your device if your device was lost or stolen.
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work
data from your device and leave your personal data and applications intact. Some of your personal data
might be deleted from your device if it overlaps with your work data (for example, a personal contact
who works in your organization).
If you prefer to keep your personal data intact and only remove work data from your device, contact your
administrator.
Troubleshooting: Work space and BlackBerry Balance
My device is quarantined
Your BlackBerry device might be quarantined if you add a work account that is associated with a
BlackBerry Enterprise Server and the SIM card in your device doesn't have services activated correctly.
If your device is quarantined, your administrator might delete the data on your device, prevent access to
unlock your device, or remove your device from your organization's network.
To leave quarantine, try using a different SIM card or changing your service plan. For further assistance,
contact your administrator.
BlackBerry ID
About BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you
create a BlackBerry ID, you can use your email address and password to log in to any BlackBerry
product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded
Passwords and security
User Guide
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