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Visual Voice Mail
Checking your voice mail from your BlackBerry device
You can view a list of your voice mail messages, play your voice mail messages, and change a variety of
voice mail settings and options from your BlackBerry device, without having to call into your voice mail
service. Your voice mail messages can be automatically downloaded to your device and you can pause,
fast-forward, or rewind the voice mail message as you listen to it. You can also forward a voice mail
message, send a reply to the person who left you a voice mail message, or delete a voice mail message
from within the Phone app or the
BlackBerry Hub.
Your service provider's voice mail system might automatically delete messages after a certain period of
time. If you don't want a message to get automatically deleted, you can save it to your device.
Depending on your country or region, this service might not be available. You need to subscribe to this
service in order to access the features. Contact your service provider to subscribe.
Listen to a voice mail message
1.
In the BlackBerry Hub or the Phone app, tap a voice mail message.
2.
Tap .
Forward a voice mail message
1.
In the BlackBerry Hub or Phone app, touch and hold a voice mail message.
2.
Tap .
Save a voice mail message
Your service provider's voice mail system might automatically delete messages after a certain period of
time. If you don't want a message to get automatically deleted, you can save it to your device.
1.
In the BlackBerry Hub, or the Phone app, touch and hold a voice mail message.
2.
Tap Save.
Change your voice mail greeting
Your voice mail greeting is the outgoing message that a caller hears before leaving a voice mail
message. Depending on your wireless service provider, this feature might not be supported.
1.
In the Phone app, swipe down from the top of the screen > tap .
2.
Tap > Change Voice Mail Greeting.
3.
In the Greeting drop-down list, do one of the following:
• To play your phone number as your voice mail greeting, tap Phone Number.
• To play your name as your voice mail greeting, tap Name.
Phone
User Guide
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