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For information about media file extensions and codecs for your device, visit
www.blackberry.com/
docs/smartphones
and click Smartphones > BlackBerry Smartphones > Supported Media.
Troubleshooting: Pictures
I can't open a media file
Make sure the file is in a format that your BlackBerry device supports.
I can't save a media file
Your BlackBerry device or media card might not have enough available storage space to store media
files.
Try the following actions:
• If you're trying to save a media file to your device, delete old data or messages from your device.
• If you're trying to save a media file on your media card, delete old media files from your media card.
• In the Camera app, change the video or the picture's aspect ratio to a smaller size. Large videos and
pictures use more storage space than smaller videos and pictures.
Media
User Guide
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