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If none of the suggestions above solve your connection issue, try these more advanced troubleshooting
options:
• Check that the time on your BlackBerry device is synchronized with the network time. If the times are
different, it could prevent your device from connecting (for example, if connecting to the network
requires you to have a certificate on your device, and the certificate has an expiration date).
• If you switched Wi-Fi networks manually, try switching to another Wi-Fi network.
• If your email account is a work account, your device might prevent connections to certain wireless
access points. For more information, contact your administrator.
Still not connected? OK, try the following:
• Check that the settings for the Wi-Fi network are correct. To find out which settings to use, for a
home network, refer to the information that came with your router; for a work Wi-Fi network, talk to
your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an
employee at the hotspot who might have details about how to connect.
• If you use the
Press WPS Button on Router
setting in Wi-Fi Protected Setup, check that the Wi-Fi
router uses Wi-Fi Protected Setup, and that it is set to send its profile. Verify that another device is
not also attempting to connect at the same time, and that not more than one Wi-Fi router within
range is set to send its profile. For more information, see the information that came with your router.
• If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi network, check that you
installed the root certificate for the certificate authority server that created the certificate for the
authentication server. The root certificate must be installed on your device before you can connect to
the network. For more information, talk to your administrator.
• If you use EAP-TLS to connect to a Wi-Fi network, check that you installed your authentication
certificate on your device. The authentication certificate must be installed on your device before you
can connect to the network. For more information, talk to your administrator.
•
If you need to contact a support representative, you can access diagnostic information by tapping
on the Wi-Fi settings screen. To copy the log information to send to your support representative, in
the Diagnostic Information drop-down list, tap Logs. Tap Copy Logs.
Mobile Hotspot mode
Sharing your Internet connection using Mobile Hotspot mode
When you use Mobile Hotspot mode your BlackBerry device creates a Wi-Fi network that other Wi-Fi
enabled devices can connect to so that they can use the Internet through your mobile network
connection. This feature lets you connect your devices to the Internet anywhere that your BlackBerry
device has a mobile network connection, but because this feature uses the mobile network, you might
incur high data charges.
On some mobile networks, services such as email and BBM might not be available while the Mobile
Hotspot mode is turned on.
Settings and options
User Guide
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