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• Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry
Protect to transfer supported data, such as contacts, from your current device's backup file to your
new device.
Learn how to switch devices using BlackBerry Protect.
• Switching from an iPhone or Android device? You can download the device switch app from
BlackBerry World.
Learn how to switch devices using the device switch app.
Tip: If you're switching from a BlackBerry device, to see what version of software you're currently
running, on the home screen of your old device, do one of the following:
• Click Options > About.
• Click Options > Device > About Device Versions.
Make note of your usernames and passwords
Before you switch BlackBerry devices, make sure that you have the following:
• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this
information down so that you have it when you're ready to add accounts to your new device.
• If you have a device running BlackBerry Device Software 5.0 or later, you might have created a
BlackBerry ID that you used to log in to your device and the BlackBerry World storefront. If you log in
to your BlackBerry 10 device with your BlackBerry ID, you might be able to reinstall apps that you
downloaded previously from BlackBerry App World and access BlackBerry products that use your
BlackBerry ID, such as BBM and BlackBerry Protect.
Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.
Update BBM
Although it's not required to switch BlackBerry devices, you should update to the latest available version
of BBM and associate BBM with your BlackBerry ID before you switch devices.
1.
To see which version of BBM you're running on your old device, look for BlackBerry Messenger in
your list of installed applications.
2.
To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or
www.bbm.com
.
If you can't update your version of BBM, in BBM, press the key > Options > Back Up. Select a
backup option.
What if I have contacts on my SIM card?
Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your
service provider.
If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to
copy those contacts to your old device before you back up your device data.
Tip: To copy contacts from your SIM card to your old device's built-in media storage, in your contact list
on your old device, press the key > SIM Phone Book. Press the key > Copy All To Contacts.
Get started
User Guide
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