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48 ICX (International) issued October 2000 ICX-50-700
Chapter 3. System Features Section 700 - Operation
• CLI (Called Line Identification) / Direct Dial Inward (DDI)
• Direct Inward System Access (DISA)
• Extension calls
• Private network attendant calls
• Call forward incoming
• Call forwarded to Attendant Hunt Group
• For Version 4.0 and higher, a queuing wait timer allows you to queue calls in a Hunt
Group for a fixed period of time. When the call has passed through the Hunt Group
once, the timer is activated and the call is re-routed to the top of the group. The system
continues to hunt for an available agent until the timer limit expires, and the call is
diverted to another location.
Internal Hold Tone
Description
If a Music-on-Hold (MOH) sound source is unavailable, a periodic hold tone generated internally in
the System can be provided to a caller. For more information, see “Music-on-Hold” on page 49.
Hardware Requirements
•N/A
Considerations
•N/A
MCO Tenant Group
Description
When the System is configured for tenant operation, MCO Tenant Group determines which trunk
groups are used for incoming and outgoing calls.
Each MCO trunk group is assigned to an MCO tenant group for incoming calls and for outgoing calls.
By default, Trunk Group 1 is assigned to MCO Tenant Group 1, Trunk Group 2 is assigned to MCO
Tenant Group 2, etc. for both incoming and outgoing calls.
For outgoing calls, each tenant group has 5 auto-trunk selections available. By default the first auto-
trunk selection is seized by entering 9, the second by entering 81, etc.
The number of MCO tenant groups available depends on the number of ports in the system as follows:
•ICX:
• 96-port system: 1 to 12 MCO tenant groups
• 192-port system:1 to 24 MCO tenant groups
• 288-port system:1 to 36 MCO tenant groups
• 384-port system:1 to 48 MCO tenant groups
• 480-port system:1 to 60 MCO tenant groups