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I can't turn on the flash or use the video light
Try the following actions:
• There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try
again.
• The flash might still be charging. Wait a moment and then try again.
• Make sure you're using the rear-facing camera.
• Make sure you aren't using Time Shift, HDR, Panorama, or Burst modes. These modes don't use the flash.
I can't take a picture or record a video
Try the following:
• Delete old media files to free up storage space and try again.
• Make sure that neither the camera or the video camera is in use by another application. Close any applications that
might be using the cameras, and try again.
I can't save pictures or videos to my media card
Try one of the following:
• Delete old media files to free up storage space and try again.
• Insert a different media card.
• In the File Manager app, browse to your media card. Make sure that the Camera folder exists and is available. If
necessary, create a new folder called Camera.
• In the File Manager app, browse to your media card. Check if there are any other files called Camera. Delete or move
any other files called Camera to a different folder.
I can't take a panoramic picture that isn't blurry
Try any of the following:
• If your panoramic pictures are turning out blurry, try slowing down when you pan your BlackBerry device from one side
to the other. Stop moving your device when the boxes on the screen are aligned.
• Panoramic mode works best when used to take pictures of scenery with a lot of visual details in the background.
Panoramic mode doesn't work well on monochromic scenes or backgrounds, like white walls.
User Guide Media
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