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• To set the maximum number of times you can type you work space password incorrectly, in the Password
Attempt Limit drop-down list, select a number.
Take care to remember your work space password. If you forget your password, contact your administrator to have it reset.
If you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents
are deleted.
Delete your work space
If you no longer want to associate your device with your organization's network, you can remove only your work space. The
apps and files stored in your personal space are left intact.
CAUTION: Deleting the work space will permanently erase all of the content and files stored within it, such as work files,
messages, pictures, and videos. To add a work account back to your device, you will need to contact your adminstrator.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > BlackBerry Balance > .
3. Type blackberry.
Tip: If you plan to give away or recycle your device, remember to delete all of the data on your device by performing a
security wipe, and remove your SIM card and media card.
Does my device have BlackBerry Balance?
BlackBerry Balance is available only on BlackBerry devices associated with an Enterprise Mobility Management solution
from BlackBerry.
To confirm if your device uses BlackBerry Balance, do one of the following:
• On the home screen, swipe down from the top of the screen. If you see Switch to Work or Switch to Personal,
BlackBerry Balance is installed.
• On the home screen, swipe down from the top of the screen. Tap Settings > About. In the Category drop-down list,
scroll and look for Work Space. If you don't see that, or you see Work Space Only, your device isn't set up to use
BlackBerry Balance.
How do I set up BlackBerry Balance?
Your administrator must set up BlackBerry Balance and associate your work account with an Enterprise Mobility
Management (EMM) solution from BlackBerry. After your admin sets up BlackBerry Balance, a work space is automatically
added to your BlackBerry device and you are prompted to finish the activation.
For more information about EMM solutions from BlackBerry, visit blackberry.com/business.html and help.blackberry.com.
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