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1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Storage and Access.
3. Tap Device Storage Details or Media Card Details.
Tip: The amount of available storage space displays when you minimize the File Manager app.
How do I free up storage space?
Note: The camera might not be available depending on your BlackBerry device model.
To make room for more files and apps, try any of the following:
• Save documents and media files on your media card. To automatically save camera pictures and videos on your media
card, on the home screen, tap . Swipe down from the top of the screen and tap .
• Move documents and media files from your device to your media card using File Manager.
• Reduce the size of pictures that you take and videos that you record. To change the ratio option for your pictures and
videos, on the home screen, tap > .
• Transfer some of your data to your computer using a USB connection, a Wi-Fi connection, or BlackBerry Link. To
download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink.
•
Delete files that you don't need. To delete multiple items, in an app, tap > . Select the items and tap >
.
• Delete apps that you don't use. To delete an app, on the home screen, touch and hold an app icon until the icons begin
to blink. On the icon for the app that you want to delete, tap . If you don't see on the app icon, the app can't be
deleted.
• Delete messages in the BlackBerry Hub that you don't need. You can delete individual messages and multiple
messages. To delete messages only from your device, but keep them on the messaging server, tap > > Display
and Actions. In the Delete On drop-down list, tap Hub Only. To delete all messages that were sent or received before a
specific date, touch and hold the date bar. The messages are highlighted. Tap .
Optimize your device's performance
If you find that your BlackBerry device is running unusally slow, try any of the following:
• Close any apps that you aren't using.
• Delete messages that you don't need to keep.
• In your browser privacy settings, clear your history, cookies, and other website data.
Error messages: Media card
If your BlackBerry device detects a possible problem or issue with your media card, you can view more details about the
error in your Storage and Access settings.
User Guide Settings
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