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Format your media card
You can format your media card to help resolve an issue with the media card. When you format your media card, all of your
media card data is deleted.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Storage and Access.
3. Tap Format Media Card.
Wipe data from your media card
To help protect your privacy, you can permanently delete all of your media card data. Depending on the amount of data,
this process might take some time.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Storage and Access.
3. Tap Erase Media Card.
To use the media card again, you must format it.
Turn on encryption
Your BlackBerry device creates and stores an encryption key when you turn on encryption. Your device uses this
encryption key to access encrypted files on your media card.
1. On the home screen, swipe down from the top of the screen.
2.
Tap Settings > Security and Privacy > Encryption.
3. Do any of the following:
• Turn on the Device Encryption switch.
• Turn on the Media Card Encryption switch.
CAUTION
: Turn off encryption or back up your encrypted media card files before a security wipe. A security wipe is
designed to delete your device data including the encryption key. Without the encryption key, your device can’t access
your encrypted media card files.
Check how much storage space is free
You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can
also see a breakdown of what types of files are taking up space.
User Guide Settings
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