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Troubleshooting
268 BlackBerry Wireless Handheld
by the BlackBerry Enterprise Server, the server might not recognize the message as unread.
Therefore, it is not forwarded to your handheld.
• Have you selected from which folders you want to receive email messages? Check the
Advanced tab of the Redirector Settings tool and verify that you have selected the folders
from which you want to receive email messages. Refer to the
Redirector Settings Online Help
for
more information on selecting folders.
Why can I not forward messages from my handheld?
If an X icon appears beside the message that you sent, a transmission error occurred that
prevented it from being sent. You cannot forward messages that have not been transmitted
properly. Open the message and scroll to the top of it. The Message Status field indicates the
error. Refer to "Handheld error messages" on page 269 for more information. After the original
message is sent successfully, you can forward it to another email address.
Why did I have several email messages on my handheld before I turned on the radio?
These email messages are previously loaded onto your handheld and contain information to help
you learn about your handheld when you first receive it. As soon as you turn on your radio,
another message should arrive, indicating that the handheld is registered with the network.
Punctuation
How do I type a period (.) or other punctuation marks on the handheld?
• The quickest way to type a period (.) is to press the Space key twice at the end of a sentence.
The next letter is capitalized automatically.
• Press the Alt key and an associated character at the same time to insert common punctuation
marks. The punctuation mark is printed above the primary character on the key. Refer to "Using
the keyboard and trackwheel" on page 28 for more information on the Alt key and special key
combinations.
• Other punctuation marks are included in the symbols library which you can open by pressing
the Symbol key. Refer to "Inserting symbols" on page 51 for more information.
• You can also insert international and accented characters in your messages. When you are
composing a message or entering text, hold a letter and roll the trackwheel to scroll through
international characters, marks, and equation symbols. When the desired character appears,
release the letter key.
Security
What should I do if the Security Self Tests fail?
If you perform a Security Self Test and the tests fail, run the tests again. Refer to "To perform
Security Self Tests" on page 258 for more information.
If the tests fail a second time, reload your handheld applications. Refer to the
Getting Started Guide
for information on loading handheld applications. If the tests continue to fail, contact your
service provider or network operator.