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Handheld User Guide 269
Storage
What should I do if I will not use my handheld for a short period of time?
If you expect that you will not use your handheld for a short period of time (two weeks or less)
turn off the handheld. On the Home screen, click the Turn Power Off icon. To turn on the
handheld again, press the Power button.
What should I do if I will not use my handheld for an extended period of time?
Before you store your handheld for an extended period of time, you should save the information
from your handheld to your desktop using the desktop software’s Backup and Restore tool.
If you expect that you will not use your handheld for many weeks or months, remove the battery
from the handheld. Your handheld shuts down and, after approximately 24 hours, enters a special
storage state. You should store your handheld in a cool, dry place. If you press any keys or click
the trackwheel while your handheld is in this state, it does not respond.
To reactivate your handheld, insert the battery into your handheld and recharge it. Your stored
addresses and messages are preserved while your handheld is turned off. When you turn on your
handheld, a dialog box appears on your screen that prompts you to confirm the current date and
time. Click Edit to open the Date/Time screen to set the date and time.
If you integrated your handheld with an enterprise email account and you put your handheld in
storage mode, you should generate a new encryption key when you activate your handheld
again.
Handheld error messages
The following error messages might appear when you use your handheld
applications and features.
Error Description
Data connection refused If this error message appears in the handheld status section of
the screen, the wireless network refused a data connection to
your handheld. Usually, the handheld does not regain data
coverage by itself. Turn off your handheld radio, wait for 90
seconds, and then turn on the radio again. If you continue to
receive this error, turn off the radio until you move to an area
with wireless coverage from your home network, or from one of
its roaming partners, and then turn on the radio and wait until
the handheld connects to the network. If you still encounter
problems, contact your service provider or network operator for
more information.