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Troubleshooting
Handheld User Guide 279
Formatting failure A problem occurred while sending your message. Resend the
message. If your message still does not send, reset your handheld
by pressing the Alt key and the Right Shift key and the
Backspace key.
If you continue to encounter problems, contact your service
provider or network operator for more information.
General radio failure A problem with sending your message. Resend the message. If
your message still does not send, reset your handheld by pressing
the Alt key and the Right Shift key and the Backspace key.
If this error message continues to appear, contact your service
provider or network operator for more information.
General send failure -
please try again
If this error message appears, your message could not be sent.
Send the message again. If this error continues to appear, verify
that you are in an area of sufficient wireless coverage for sending
and receiving messages. You are in an area of sufficient wireless
coverage if GPRS and one or more bars appear with the wireless
coverage in the handheld status section of the screen.
If that does not work, save your message and reset your handheld
by pressing the Alt key and the Right Shift key and the
Backspace key.
Encryption failure -
please connect handheld
to your computer
If this message appears, your handheld might have an encryption
key that is different from the one on your computer. You cannot
send or receive messages until you connect your handheld to
your computer, open the desktop software, and update the
encryption key in the Redirector Settings tool on the Security
tab. Refer to the
Redirector Settings Online Help
for more
information on generating encryption keys.
General message error A problem occurred while sending your message. Resend the
message. If your message still does not send, reset your handheld
by pressing the Alt key and the Right Shift key and the
Backspace key.
If you still encounter problems, contact your service provider or
network operator for more information.
General transaction
failure
A problem occurred while sending your message. Resend the
message. If your message still does not send, reset your handheld
by pressing the Alt key and the Right Shift key and the
Backspace key.
If you still encounter problems, contact your service provider or
network operator for more information.
Error Description