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TROUBLESHOOTING
RESETTING YOUR SMARTPHONE
316
14
CHAPTER
5 To reinstall the software, switch your
smartphone to setup mode and connect
your smartphone to your computer and
follow the onscreen instructions. See
Installing the desktop sync software
for
detailed instructions.
.
Resetting your
smartphone
Performing a soft reset
Performing a soft reset is similar to
restarting a computer. If your smartphone
is not responding or you have trouble
synchronizing with your computer, a soft
reset may help.
1 If your smartphone responds to key
presses, press and hold Power to
turn off your phone.
2 If the screen display is on, press
Power to turn off the screen.
3 Remove the back panel from your
smartphone.
4 Slide the stylus out from its slot.
5 Use the stylus tip to gently press the
reset button.
6 Wait for the progress bar on the Palm
®
logo screen to fill before continuing to
use your smartphone.
7 Slide the back panel into place.