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TROUBLESHOOTING
NETWORK CONNECTION
321
14
CHAPTER
screen brightness (see Adjusting the
brightness).
4 If that doesn’t work, perform a soft
reset (see Performing a soft reset
).
5 If that doesn’t work, connect your
smartphone to the USB AC charger (see
Charging the battery
) and perform a soft
reset again
6 If you are using a third-party application,
make sure that the application supports
320x320 screen resolution.
7 If that doesn’t work, perform a hard
reset (see Performing a hard reset
).
The screen doesn’t respond accurately to
taps or activates wrong features
1 Make sure there is no debris trapped
under the edges of the screen.
2 Press Start and select Settings.
3 Select the System tab, and then select
Screen .
4 On the General tab, select Align
Screen.
5 Tap the screen where indicated.
6 Press OK .
Network connection
Signal strength is weak
1 If you’re standing, move about 3 meters
(10 feet) in any direction.
2 If you’re in a building, move near a
window. Open any metal blinds.
3 If you’re in a building, move outdoors or
to a more open area.
4 If you’re outdoors, move away from
large buildings, trees, or electrical wires.
5 If you’re in a vehicle, move your
smartphone so that it’s level
with a window.
6 Try using a hands-free Bluetooth
headset to see if that improves the
signal strength.
TIP
Become familiar with low coverage areas
where you live, commute, work, and play so
you know when to expect signal strength
issues.