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TROUBLESHOOTING
SYNCHRONIZATION
327
14
CHAPTER
synchronization is successful, you do not
need to complete the remaining steps.
1 Verify that the USB cable is securely
connected at all points (see Setting up
your computer for synchronization).
2 Make sure that all of the files you’re
trying to sync are closed on both your
computer and your smartphone.
3 On a Windows XP computer, look for
the ActiveSync icon at the top of
your smartphone screen and the
ActiveSync icon in the taskbar on
your computer to make sure ActiveSync
desktop software is running on your
computer. On a Windows Vista
computer, look for the connection
icon at the top of your smartphone
screen.
If the correct icons are not displayed, do
the following:
Smartphone: Press Start , select
Programs. and select ActiveSync .
Press Menu (right softkey) and select
Connections. Make sure the
Synchronize all PCs using this
connection box is checked, and that
USB is selected from the list.
Windows XP computer: Click Start >
Programs > Microsoft ActiveSync.
Windows Vista computer: Click Start
> All Programs > Windows Mobile
Device Center.
4 Do one of the following:
Windows XP computer: Double-click
the ActiveSync icon in your taskbar.
From the File menu, select Connection
Settings. Make sure the Allow USB
connections box is checked and click
Connect.
Windows Vista computer: Click Start
> All Programs > Windows Mobile
Device Center. Select Connect
without setting up your device, and
then select Connection settings. Make
sure the Allow USB connections box
is checked and click Connect.
5 On your smartphone, press Start ,
select Settings
, select the
Co
nnections tab, and then select USB
to PC . If the Enable advanced
network functionality box is checked,
uncheck it. If this box is currently
unchecked, then check it.