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TROUBLESHOOTING
SYNCHRONIZATION
329
14
CHAPTER
• ActiveSync with Norton Personal
Firewall
• ActiveSync with Zone Alarm Security
Suite
• ActiveSync with McAfee Personal
Firewall
• ActiveSync with Windows Firewall
13 Verify with your computer hardware
vendor that your operating system
supports your internal USB controller.
Synchronization finishes but info doesn’t
appear where it should
• With the included desktop sync
software, your smartphone can
synchronize with the root folders of
Microsoft Office Outlook Contacts,
Calendar, Tasks, and Notes (Outlook
sold separately; a free trial version is
available for download from your
smartphone). If you want to synchronize
with a global Exchange Address Book,
you must copy the addresses to your
local Contacts list in Microsoft Office
Outlook (right-click the addresses and
select Add to Personal Address Book).
• Microsoft Office Outlook subfolders and
public folders are not accessible with
the included software. You may want to
use a third-party solution instead.
• If you’re trying to sync offline, be sure
to set your Microsoft Office Outlook
Calendar, Contacts, Notes, and Tasks to
be available offline
• For music files, update the library in
Windows Media Player Mobile (see
Working with libraries
).
• For pictures and videos, see
Synchronizing your
pictures, videos, and
music for information on the location of
synchronized items.
• For Office Mobile files, see Where are
the changes I made to my file? for
information on the location of
synchronized files.
• If you’re still having problems, try the
following:
1 Make sure you’re synchronizing with
the intended desktop personal
information manager (PIM). The
desktop sync software lets you
synchronize with Microsoft Office
Outlook for Windows. If you use a