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TROUBLESHOOTING
NETWORK CONNECTION
323
14
CHAPTER
My smartphone won’t connect to the
Internet
Your smartphone supports GPRS or UMTS
(3G or HSDPA) wireless data networks.
To connect to the Internet, you must
subscribe to data services with your
wireless service provider.
• Contact your wireless service provider
to verify that your subscription plan
includes data services and that these
services have been correctly activated.
Your wireless service provider should
also be able to tell you if there are any
outages in your location.
• Press and hold Power to turn off
your phone, then press and hold the
same button to turn it back on.
• Perform a soft reset (see Performing a
soft reset).
• Confirm that data services are correctly
configured on your smartphone by
doing the following:
1 Press Start and select Settings.
2 Select the Connections tab, and then
select Connections .
3 On the Tasks tab, select Manage
existing connections.
4 If your wireless service provider’s name
appears in the list, press OK . If not,
contact your wireless service provider
for assistance.
Your phone is connected to an
EDGE network, but you are not
actively transmitting data. You
can still make or receive calls.
Your phone is on and an EDGE
data connection is active. You
can still make or receive calls,
but the data transmission is
automatically interrupted.
Your phone is connected to a
GPRS network, but you are not
actively transmitting data. You
can still make or receive calls.
Your phone is on and a GPRS
data connection is active. You
can still make or receive calls,
but the data transmission is
automatically interrupted.