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TROUBLESHOOTING
SYNCHRONIZATION
331
14
CHAPTER
2 Select ActiveSync .
3 Press Menu (right softkey) and select
Schedule.
4 Check the Use above setting when
roaming box.
5 Press OK .
An alert tells me that ActiveSync
encountered a problem on the server
There is a temporary problem with the
server or the server may be temporarily
overloaded. Try again later. If the problem
persists, contact your system
administrator.
An alert tells me that there is not enough
free memory to sync my info
The ActiveSync application on your
smartphone ran out of storage space. Try
the following:
1 Go to Memory Settings and close all
running programs (see Closing
applications).
2 If the problem persists, see Making
room on your smartphone for
suggestions on other ways to free up
space on your smartphone.
An alert tells me that ActiveSync
encountered a problem with [item type]
[item name]
An error occurred during the sync of a
single item. This error can usually be
corrected only by removing the item that
caused the error. If you sync again to see if
the error persists, be aware that items
causing this type of error are skipped and
do not show up again.
My Today screen settings are not restored
after a hard reset
Settings such as the background image and
plug-in choices are not backed up during
synchronization, so they can’t be restored
after a hard reset. If you use a backup
utility, you may be able to restore a backup
to recover your Today screen settings and
other additional info.
Exchange ActiveSync (wireless
synchronization)
This section covers issues with direct
wireless synchronization with an Exchange
server. See Desktop sync software
for help
with synchronizing using your desktop sync
software.