Polycom RealPresence Resource Manager System Operations Guide Endpoint Associations and Presence
86 Polycom, Inc.
Dynamic Management of Endpoints (Polycom Only)
Dynamic management allows the endpoint to poll the RealPresence Resource
Manager automatically to get provisioning updates (configuration settings)
and software updates based on policies you define, either through sites, user
groups, or device types.
Dynamic management is client-to-server over HTTPS which makes it more
secure and firewall-friendly.
Dynamic management is available:
• Only for Polycom endpoints.
• When Polycom endpoints are able to automatically discover the
RealPresence Resource Manager. This means you must add the DNS
service record (SRV record) for the RealPresence Resource Manager.
In dynamic management mode, when an endpoint starts up and at designated
intervals thereafter, it automatically polls the RealPresence Resource Manager
system for a newer software update package or provisioning profile. If a either
is found, the package is sent in XML format over a secure HTTPS connection.
Endpoints do not poll the system if they are in a call. They restart polling after
the call ends.
For more information about dynamic management methods, see
“Understanding Dynamic Endpoint Management” on page 197.
Endpoint Associations and Presence
The RealPresence Resource Manager system assumes that users will be
associated with endpoints. You can associate a user with more than one
endpoint, but one endpoint is designated as the primary endpoint.
When scheduling a user in a conference, the RealPresence Resource Manager
system will, by default, schedule the user’s primary endpoint. The scheduler
can choose to change the request to schedule one of the user’s other endpoints.
The RealPresence Resource Manager system is also a presence service, which
is the part of the system that maintains online status information for the users
of dynamically managed endpoints. The presence service allows users to
access information about the online status of other users. This is important,
because when you make a video call or start a chat, that action only takes you
to a endpoint. It doesn’t ensure that you will reach the person you want to
reach. The presence service provides information about the user’s availability,
which improves your chances of getting the person.
The RealPresence Resource Manager supports presence services for
dynamically-managed Polycom endpoints except for RealPresence Mobile and
RealPresence Desktop.
