Using Dynamic Software Updates Dynamically Updating Endpoint and Peripheral Software
Polycom, Inc. 211
For more information, see “Software Update Details” on page 153.
View Dynamic Software Update Packages
To view the list of dynamic software update packages
1 Go to Admin > Software Updates > Dynamic Software Updates.
The Dynamic Software Updates page appears and the HDX SEries
software update packages are displayed. The Dynamic Software Updates
page includes this information.
Field Description
Scheduled For dynamic updates, this value is N/A.
For scheduled updates, the date and time, in the default
format of
yyyy-mm-dd hh:mm
, when the device software
is schedule to be updated.
This field is blank if the device is not scheduled for
provisioning.
Failure Reason A text description of the reason the software update
failed. Causes for failure may include:
• The software update file location does not exist.
• A password for the device is set in the video endpoint
system, and you must enter it in RealPresence
Resource Manager system.
• A network error has occurred.
• The update has timed out.
• An internal error occurred on the device, and you must
reboot it.
• A profile has not been configured.
• An endpoint is offline.
• An incorrect activation key is in the key file.
• An unknown error has occurred. Reboot the device
Log Message A read-only text box that contains the log message text
recorded during the execution of the software update.
Note that there are no log messages displayed for
dynamically-managed endpoints.
