Manage Users Managing Users
Polycom, Inc. 353
4 Click Import.
A status window appears. Click OK when it is complete.
The results of the import are summarized on the Import Summary screen.
5 If a default password is shown in the summary, write the password down
and inform those users of the password.
6 Click Download Import Details to view the import details file. Save it as
a text file for your records.
7 Close the Import Users dialog box.
Review the Import Details File
You should review the Import Details file for any information about errors that
may need to be corrected.
If there are errors, you can either:
• Create another CSV file with the users that need to be corrected and
import only those users.
• Edit the same CSV file to correct the users with errors and import the file
again. Users that were previously added successfully will be updated, see
“Updating Users by Import” on page 354. Specifically, existing user
updates will fail if a password is specified, so either remove those user’s
passwords or ignore password errors that are issued for those users who
were previously added.
In either case, realize that a different default password will be assigned in
subsequent imports than was assigned to users in a previous import.
Default Passwords Created During Import
If you fail to record/remember the password shown on the Import Summary
screen, there will be no other way to determine it and the users will be unable to
login. If this happens, you can either:
• Edit each affected user one-by-one via the RealPresence Resource Manager
system’s User Edit screen and manually change the password field or have
system generate a password.
• Delete all affected users one-by-one via the RealPresence Resource
Manager user interface and re-import them.
If there are errors and you do not view the Import Details file, you will not know
what errors were issued or for which users.
