Polycom RealPresence Resource Manager System Operations Guide Set Up Remote Alerts
582 Polycom, Inc.
• You can change some of the Alert Severity Levels to either Minor or
Major and create multiple remote alert profiles that notify different users
of endpoint events of different types and severity levels.
To set the endpoint alert level settings
1 Go to Admin > Alert Settings > Endpoint Alert Level Settings.
2 On the Endpoint Alert Level Settings page, change the Alert Severity
Level for the different types of endpoint events as required.
Alert Type Alert indicates...
Remote Control
Battery Low
The battery in the endpoint’s remote needs to be
replaced.
Credentials
Required
The endpoint system requires that the user enter a
valid username and password.
Credentials
Failed
An attempt to log into the endpoint system failed.
HTTP Forbidden The endpoint must be used in
https:
mode only.
Device Not
Responding
The endpoint is not responding to the RealPresence
Resource Manager system.
Heartbeat
Timeout
The endpoint did not send a heartbeat to the
RealPresence Resource Manager system within the
required timeout period.
Gatekeeper
Status Unknown
The system gatekeeper cannot determine the
connection status of the endpoint.
Gatekeeper
Rejected
The gatekeeper rejected the endpoint’s attempt to
register.
Gatekeeper
Unregistered
The endpoint is not registered to the gatekeeper.
Directory Status
Unknown
The system gatekeeper cannot determine the directory
status of the endpoint.
Directory Not
Registered
The endpoint is not registered to the directory service.
Presence Status
Unknown
The system gatekeeper cannot determine the
presence status of the endpoint.
Presence
Unregistered
The endpoint is not registered to the presence service.
User Assistance
Request
The endpoint user sent a request for help.
