Polycom RealPresence Resource Manager System Operations Guide Software Update Considerations for
202 Polycom, Inc.
Software Update Considerations for Multi-Tenancy
Within a multi-tenancy environment, area administrators are not allowed to
create software updates or set up maintenance windows for dynamic software
updates. However, they are allowed to schedule software updates that have
already been uploaded by a user with the administrator role.
Software update images are also not area-aware, which means that users with
area administrator roles see all software updates on the system, not just those
for their area. As a best practice, the system administrator should either name
the software update appropriately or add information to the description field
of the update so that area administrators know which updates to use for their
area.
Create Dynamic Software Updates for Endpoints
To implement a dynamic software update, you must first create respective
software updates for your endpoints.
Only users with the administrator role can create dynamic software updates.
To create a dynamic software update, perform this series of tasks.
1 “List the Serial Numbers for the Endpoints to be Updated” on page 202.
2 “Download the Required Software Package” on page 204.
3 “Request Update Activation Keys” on page 205.
4 “Upload the Software Update” on page 206. For more information on
software update profiles, see “View Software Update Details for an
Endpoint” on page 210.
List the Serial Numbers for the Endpoints to be Updated
To list the serial numbers for the endpoints to be updated
1 Go to Admin > Software Updates > Dynamic Software Updates.
A default dynamic software update profile—with the description CMA Desktop -
shipped version—is available for the CMA Desktop client. Default software
update profiles are not available for other endpoint systems.
