Polycom RealPresence Resource Manager System Operations Guide Manage Users
350 Polycom, Inc.
Unlock a User Account
When a local user reaches the Failed login threshold, the system will not allow
the user to log in until an administrator unlocks the user’s account. When a
user’s account is locked, the system will display an error message.
To unlock a user account
1 Go to User > Users and in the Search Users field, enter the name of the
user of interest and press Enter.
2 Select the user of interest and click Edit.
3 Enable the Unlock User option and click OK.
The system should allow the user to log in.
Import Users
You can import users into your RealPresence Resource Manager system. You
may choose to do this if your RealPresence Resource Manager deployment
does not include an integration with an LDAP server and you need the
convenience of importing users in bulk instead of creating them one at a time.
To import users to your system,
1 “Create a CSV File Containing the User Information you need” on
page 350.
2 “Import the CSV File” on page 352.
3 “Review the Import Details File” on page 353.
Create a CSV File Containing the User Information you need
You must create a CSV (comma separated values) file that contains the users
you need. You can create this file with any plain text editor or use Microsoft
Excel. The format should be the following:
Username, First Name, Last Name, Email, Title, Dept, City, Phone
Number, Role(s), Password
Use the following guidelines:
• Use a file with a *.csv extension.
Importing Users When Areas Are Enabled
You can only import users to one area at a time and must have either the
administrator role or area administrator role in order to import users.
