Polycom RealPresence Resource Manager System Operations Guide Working with Users
330 Polycom, Inc.
Local Users
When you manually add local users (or import them), the RealPresence
Resource Manager system manages all user information and associations.
At a minimum, when you manually add users, you must enter a user’s First
Name or Last Name, User ID, Email Address, and Password. When you enter
the minimum information, the RealPresence Resource Manager system
automatically assigns local users the basic Scheduler role or Area Scheduler
role (when areas are enabled), unless you remove that assignment. You can
unassign that role if the user does not need any management permissions.
By default all users can be scheduled into conferences, and call into
conferences. However, the system cannot call out to them until they are
associated with endpoints.
You can associate local users with one or more roles and associate them with
one or more endpoints. Alternatively, you can associate local users with roles
by associating them with local groups, see “Local Groups” on page 331
If your company has implemented multi-tenancy, you can also associate local
users with areas for which you manage. For more information about areas, see
“Configuring Multi-Tenancy” on page 493 or “Managing Areas” on page 505.
Enterprise Users
When the RealPresence Resource Manager system is integrated with an
enterprise directory, the system manages only the following pieces of an
enterprise users’ information:
• Endpoints associated with the user
• Roles assigned to the user
• Area to which the user belongs
• Alert profiles for the user
The remaining information is pulled from the enterprise directory, including
E-mail address, system password and so on.
Users imported into the system through the enterprise directory are by default
added to the system without a role. This default set up allows users to log into
the RealPresence Resource Manager system with their enterprise user IDs and
passwords. They can then be scheduled into conferences and call into
conferences. However, the system cannot call out to them until they are
associated with endpoints.
• Currently, the RealPresence Resource Manager system supports only a
Microsoft Active Directory implementation of an LDAP directory.
• The RealPresence Resource Manager system displays a user’s City, Title,
and Department to help distinguish between users with the same name.
