Recommended Regular Maintenance System Management and Maintenance
Polycom, Inc. 515
Auditor Best Practices
The following are some of our recommendations for auditing best practices:
• Unless otherwise instructed by Polycom Global Services, configure
logging at the production level with a rolling frequency of every day and
a retention period of 60 days. If hard drive space becomes an issue,
decrease the retention period incrementally until the disk space issue is
resolved.
• Download log archives regularly and back them up securely (preferably
offsite as well as onsite).
• Export CDRs regularly and back them up securely (preferably offsite as
well as onsite).
Recommended Regular Maintenance
Perform the following tasks to keep your RealPresence Resource Manager
system operating trouble-free and at peak efficiency. These tasks can be done
quickly and should be run at least weekly.
Track System Alerts
You can track system alerts via email to remotely monitor the RealPresence
Resource Manager system performance, see “Setting Up Remote Alerts” on
page 577.
Create and Archive Backups
Log into the RealPresence Resource Manager system, go to Admin > Backup
System Settings and Create and Download a Backup Archive. For more
information, see “Backup the System Settings” on page 587.
General System Health and Capacity Checks
On the Dashboard verify that there are no alerts indicating problems with any
part of the system. For more information, see “System Dashboard” on
page 387.
Certificates
Go to Admin > Management and Security > Certificate Management and
verify that the list of certificates contains the certificates you’ve installed and
looks as you would expect (an archived screen capture may be helpful for
comparison).
Display the details for any certificate you’ve installed and verify they are as
expected (an archived screen capture may be helpful for comparison). For
more information, see “Manage Certificates” on page 528.
