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32 Section 1B: Setting Up Service
Activating Your Treo™ Pro Smartphone by Palm
If you purchased your smartphone at a Sprint store, your phone is probably activated and ready
to use.
If you received your smartphone in the mail and you have a new Sprint account or a new line of
service, your smartphone is activated automatically when you turn it on for the first time. To
confirm your activation, make a phone call.
If you received your smartphone in the mail and you are activating a new phone for an existing
number on your account, go online to activate your new smartphone. From your computer’s
Web browser, go to sprint.com/activate
and follow the onscreen instructions to activate your
phone. When you have finished, make a phone call to confirm activation.
If your phone is still not activated or you do not have access to the Internet, contact Sprint
Customer Service at 1-888-211-4727 for assistance.
Turning Your Treo Pro Smartphone On and Off
You can turn the phone and the screen of your Treo Pro smartphone off and on separately.
This means you can wake up the screen to use just the organizer features of your device—
such as Contacts, Calendar, and other nonwireless applications—without turning on the
Important
Do not press End while the smartphone is being activated. Pressing End
cancels the activation process.
Note
Throughout this guide the terms smartphone and device are used to
describe the physical aspects of your Treo Pro smartphone. The term
phone is used to describe the feature of your Treo Pro smartphone that
enables you to connect to the Sprint National Network.