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402 Section 7A: Help
Third-Party Applications
Sometimes, third-party applications can cause conflicts on your Treo Pro smartphone.
Third-party applications that modify wireless features may affect the performance of your
device and may require extra troubleshooting. Use caution when installing the following types
of applications:
ⅷ Ringtone managers.
ⅷ Caller ID applications.
ⅷ Instant messaging.
ⅷ Applications that modify when your phone or data connections turn on or off and how
your phone behaves.
If you recently installed an application and your Treo Pro smartphone seems to be stuck, try
the following:
1. Perform a soft reset (see “Performing a Soft Reset” on page 375).
2. Make sure the third-party application is compatible with the Windows Mobile version 6.1
operating system on your Treo Pro smartphone.
3. Delete the most recently installed application from your smartphone (see “Removing
Applications” on page 322).
4. If the problem persists, perform another soft reset.
5. If possible, synchronize or use the included Sprite Backup utility to back up your most
recent information.
6. Perform a hard reset (see “Performing a Hard Reset” on page 377).
Tip
Remember that not all third-party applications were written with the Treo Pro
smartphone keyboard and
5-way navigator in mind. You may encounter
strange behavior or errors in these applications if you use the keyboard and
5-way navigator.