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Section 7A: Help 399
Help
I Have Problems Sending Email (Exchange Server Account)
If you are able to receive email messages but cannot send them, check that encryption is
enabled:
1. Press Start , select Programs, and then select ActiveSync .
2. Press Menu (right softkey), and select Configure Server.
3. Press Next (right softkey), and make sure the This server requires an encrypted (SSL)
connection box is checked.
I Have Problems Synchronizing Messages on My Smartphone With Messages
on My Computer
Make sure you have chosen the same settings for the account on both your Treo Pro
smartphone and your computer. For example, if the account is set up on your smartphone to
use the POP protocol, check the ActiveSync settings on your computer to make sure that POP
is selected as the protocol for that account.
My vCard or vCal Email Attachment Isn’t Forwarding Correctly
Microsoft Office Outlook provides several features that work with email client software on a
Windows computer. For these features to work correctly, the email client software must be
properly set up. Follow these steps to check the settings:
1. On your computer, click Start > Control Panel.
2. Select Internet Options, and then click the Programs tab.
3. Make sure that the email field is set to the correct email client software.
4. Click OK.
5. Start the email client software and make sure it is configured as the default MAPI client.
(Consult the documentation for the email application for more information.)