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Section 7A: Help 377
Help
Performing a Hard Reset
A hard reset erases all personal information, such as appointments, contacts, and tasks, as
well as programs you have added, such as third-party software, on your Treo Pro smartphone.
Never do a hard reset without first trying a soft reset. You can restore previously synchronized
information the next time you sync.
Review the following important information before performing a hard reset:
ⅷ After a hard reset, synchronize to restore your Outlook data, such as Outlook email,
Calendar, Contacts, Notes, and Tasks. You can also use the included Sprite Backup utility
to restore previously backed up configurations and preferences such as speed-dials, SMS
entries, call log information, and personal settings.
ⅷ Some third-party applications do not create a backup on your computer when you
synchronize. If you do a hard reset, you may lose information in these applications and
you need to reinstall the application on your smartphone after the hard reset. Please
contact the developer to find out if your information is backed up during synchronization.
ⅷ When you synchronize after a hard reset, the Files sync folder reverts to the default folder
name.
ⅷ Your smartphone might not reestablish a data session after a hard reset. To manually
establish a new data session, open the Web browser to access a Web site.
A hard reset can tell you whether a problem stems from your smartphone or from an
application installed on it. If you do not experience the problem after you perform a hard reset,
the problem may be related to software you installed. See “Third-Party Applications” on
page 402 for suggestions on diagnosing third-party software issues.
1. If possible, synchronize your device with your computer so that your device applications
and info can be restored by synchronizing again after you perform the hard reset.
2. Remove the back panel from your device.
3. Slide the stylus from its slot.
4. While pressing and holding End , use the stylus to press and release the RESET
button.