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392 Section 7A: Help
ⅷ If you’re trying to sync offline, be sure to set your Microsoft Office Outlook Calendar,
Contacts, Notes, and Tasks to be available offline.
ⅷ For music files, update the library in Windows Media Player Mobile (see “Working With
Libraries” on page 251).
ⅷ For pictures and videos, see “Synchronizing Your Pictures, Videos, and Music” on
page 226 for information on the location of synchronized items.
ⅷ For Office Mobile files, see “Synchronizing Microsoft
®
Office and Other Files” on page 280
for information on the location of synchronized files.
ⅷ If you’re still having problems, try the following:
1. Make sure you’re synchronizing with the intended desktop personal information
manager (PIM). The software installed during setup lets you synchronize with Microsoft
Office Outlook for Windows. If you use a different PIM, you need to install third-party
software to synchronize. For more information, consult the company that makes the PIM.
2. Open the desktop sync software on your computer, and make sure the Files
synchronization option is selected (“Changing Which Applications Synchronize” on
page 338).
3. For a Windows XP computer only: On your computer, uninstall Microsoft ActiveSync
(Start > Settings > Control Panel > Add or Remove Programs). Then put your
smartphone in Setup Mode and reinstall the software (see “Switching Between Sync
Mode and Setup Mode” on page 46).
Synchronization Starts But Doesn’t Finish
1. Make sure that you installed the desktop software that came with your Treo Pro
smartphone. If you’re not sure whether this software is installed, reinstall it.
2. If you’re trying to sync offline, be sure to set your Microsoft Office Outlook Calendar,
Contacts, Notes, and Tasks to be available offline.
My Windows Media
®
Player Library Won’t Sync
1. Make sure you have Windows Media
®
Player 10 or later installed on your computer.
2. For a Windows XP computer only: Reinstall your synchronization software. Media file
synchronization fails if you installed the synchronization software before you installed