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374 Section 7A: Help
Although we can’t anticipate all the situations that might arise, this chapter provides helpful
information and answers to some of the most commonly asked questions. For additional
information and technical support, visit palm.com/support
.
Transferring Information From Another Device
For information on transferring your information from a previous Windows Mobile
®
device or
from a Palm OS
®
by ACCESS device to your new Treo™ Pro smartphone by Palm, visit
palm.com/support
.
If you have questions about Windows Mobile, you can also go to windowsmobile.com
and
search for information on Palm devices.
Trouble Installing the Desktop Software on a Windows XP
Computer?
The desktop synchronization software lets you synchronize with Microsoft
®
Outlook
®
2003 or
later. You must have Outlook 2003 or later (sold separately) installed on your computer, and
you should install and open Outlook before you install or use Microsoft
®
ActiveSync
®
.
Important
To prevent your Treo Pro smartphone from malfunctioning, do not use a
backup utility to transfer your information from another device to your new
smartphone. In addition, do not use a backup utility to back up and restore
your information if you update the operating system on your smartphone.
Tip
If you don’t have Outlook 2003 or later installed on your computer, you can
download a trial version of Microsoft Outlook 2007. Put your smartphone in
Setup Mode and connect it to your computer. There’s a link on the setup
screen (see “Switching Between Sync Mode and Setup Mode” on page 46).