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Section 7A: Help 397
Help
Email
I Have Problems Using My Account
Occasionally you may experience problems using an email account after you set it up. If you
followed the account setup procedure and are experiencing problems using the account,
verify that the account complies with your email provider’s requirements:
ⅷ Verify both your password and your user name for your email account.
ⅷ Some wireless service providers require you to be on their network to use your email
account. If this is the case, be sure to use your provider’s network as the connection type
for the account.
ⅷ Some wireless service providers have other requirements specific to their service. Check
with your service provider to find out whether any provider-specific requirements exist.
ⅷ Service provider settings frequently change. If your email account was working but you
are currently experiencing problems, check with your service provider to find out whether
any of the account settings have changed.
I Have Problems Sending and Receiving Email
ⅷ Short periods of time when email is unavailable are common, due to server problems or
poor wireless coverage. If you have problems sending or receiving mail for an extended
period of time, check with your ISP or email service provider to verify that the service is
working properly, and check with Sprint Customer Service for outage information in your
area.
ⅷ If your company uses Microsoft System Center Mobile Device Manager, contact your
system administrator to find out whether email features are disabled on your smartphone.