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398 Section 7A: Help
Scheduled Email Synchronization Is Not Working
If email synchronization is occurring and you turn your smartphone off, or if the connection to
your email service provider is disconnected, the sync fails.
1. Check the synchronization schedule to make sure that email sync is set to occur at the
expected day and time (see “Setting the Synchronization Schedule” on page 334 for
details).
2. Press Start , select Programs, and then select ActiveSync .
3. Press Menu (right softkey) and select Configure Server.
4. Press Next (right softkey), and make sure the Save password box is checked. (This is
required for wireless synchronization.)
I Have Problems Sending Email (IMAP and POP Accounts)
If you are able to receive email messages but cannot send them, try the following:
ⅷ Make sure your ISP or email provider allows you to access email on a Treo Pro
smartphone. (Some providers do not offer this option at all; other providers require an
upgrade for you to access email on a smartphone.)
ⅷ Turn on authentication (see “Setting Up an IMAP or POP Email Account” on page 129).
(Many service providers require authenticated access, or ESMTP, to use their SMTP
servers.)
ⅷ Enter the name of a different outgoing mail server for sending mail (see “Setting Up an
IMAP or POP Email Account” on page 129). (Many ISPs, such as cable companies,
require that you have an Internet connection to their network to send email through their
servers. In this case, you can almost always receive email from these accounts, but if you
want to send email, you must send it through another server. Contact Sprint for an
outgoing mail server option based on your Sprint account settings. In other cases, your
ISP may be able to provide you with the outgoing mail server settings required to send
mail from your smartphone.)